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People told us they were involved in decisions about their care and felt their views were listened to. Staff engaged with people at every opportunity and we observed people were comfortable and relaxed around staff.
Excerpts from last inspection report
People told us they felt safe. Risks were managed well which meant people were kept safe without their freedom being restricted.
Excerpts from last inspection report
The service was effective. Staff were inducted, trained and supported to ensure they had the skills and knowledge to meet people’s needs.
Excerpts from last inspection report
People told us they felt safe in the home. One person said, “I like it here and I feel safe.” Another person told us staff were very good
Excerpts from last inspection report
We saw staff were available and responsive to people’s needs and care provided was unhurried. Staff we spoke with felt staffing levels were sufficient to provide the care people needed.
Excerpts from last inspection report
People we spoke with told us the food was good and said there was lots of choice.
Excerpts from last inspection report
At this inspection people we spoke with told us their views were listened to and they were involved in decisions about their care and their care plans. One person said about the staff, “They treat me with kindness and compassion.” Another person said, “Staff are nice.”
Excerpts from last inspection report
We saw staff spent time with people and tailored the care and support to meet people’s individual needs. People were relaxed and smiling and there was humour in many of the conversations they had with staff and each other, which created a warm and happy atmosphere.
Excerpts from last inspection report
We saw where people’s behaviour was having a negative impact on others staff intervened promptly and used distraction techniques calmly and sensitively.
Excerpts from last inspection report
People told us they were happy with the range of activities available to them and said these included bowling, painting, arts and crafts, baking, support in using the kitchen, shopping, going out to concerts and the theatre. One person told us about a rock concert they had been to
Excerpts from last inspection report
People told us they were happy with the range of activities available to them and said these included bowling, painting, arts and crafts, baking, support in using the kitchen, shopping, going out to concerts and the theatre. One person told us about a rock concert they had been to and another person had been out of the home all day pursuing their own interests. One person said, “I get a choice of what I want to do each day.” Another person told us, “I go to shows and activities.”
Excerpts from last inspection report

Privacy Policy

Introduction

 

We, Thomas Owen Care – Burking Banks, Thomas Owen House and The Radcliffe – are committed to protecting any data that we collect concerning you. By using our services you agree to the use of the data that we collect in accordance with this Privacy Policy.

 

We are committed to protecting your privacy

 

We collect the minimum amount of information about you that is commensurate with providing you with a satisfactory service. This Policy indicates the type of processes that may result in data being collected about you. Your use of this website gives us the right to collect that information.

 

Information Collected

 

We may collect any or all of the information that you give us depending on the type of transaction you enter into, including your name, address, telephone number, fax number and email address, together with data about your use of the website. Other information that may be needed from time to time to process a request may also be collected as indicated on the website.

 

Information Use

 

We use the information collected primarily to process the task for which you visited the website. Data collected in the UK is held in accordance with the Data Protection Act. All reasonable precautions are taken to prevent unauthorised access to this information. This safeguard may require you to provide additional forms of identity should you wish to obtain information about your account details.

 

Disclosing Information

 

We do not disclose any personal information obtained about you from this website to third parties except when we need to do so in order to complete the transaction – e.g. when arranging for a courier company to deliver goods that you have ordered. We may also use the information to keep in contact with you and inform you of developments associated with our business. You will be given the opportunity to remove yourself from any mailing list or similar device. If at any time in the future we should wish to disclose information collected on this website to any third party, it would only be with your knowledge and consent.

 

We may from time to time provide information of a general nature to third parties - for example, the number of individuals visiting our website or completing a registration form, but we will not use any information that could identify those individuals.

 

Changes to this Policy

 

Any changes to our Privacy Policy will be placed here and will supersede this version of our Policy. We will take reasonable steps to draw your attention to any changes in our Policy. However, to be on the safe side, we suggest that you read this document each time you use the website to ensure that it still meets with your approval.

 

Contacting Us

 

If you have any questions about our Privacy Policy, or if you want to know what information we have collected about you, please email us at info@thomasowencare.co.uk. You can also correct any factual errors in that information or require us to remove your details from any list under our control.

 
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