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People told us they were involved in decisions about their care and felt their views were listened to. Staff engaged with people at every opportunity and we observed people were comfortable and relaxed around staff.
Excerpts from last inspection report
People told us they felt safe. Risks were managed well which meant people were kept safe without their freedom being restricted.
Excerpts from last inspection report
The service was effective. Staff were inducted, trained and supported to ensure they had the skills and knowledge to meet people’s needs.
Excerpts from last inspection report
People told us they felt safe in the home. One person said, “I like it here and I feel safe.” Another person told us staff were very good
Excerpts from last inspection report
We saw staff were available and responsive to people’s needs and care provided was unhurried. Staff we spoke with felt staffing levels were sufficient to provide the care people needed.
Excerpts from last inspection report
People we spoke with told us the food was good and said there was lots of choice.
Excerpts from last inspection report
At this inspection people we spoke with told us their views were listened to and they were involved in decisions about their care and their care plans. One person said about the staff, “They treat me with kindness and compassion.” Another person said, “Staff are nice.”
Excerpts from last inspection report
We saw staff spent time with people and tailored the care and support to meet people’s individual needs. People were relaxed and smiling and there was humour in many of the conversations they had with staff and each other, which created a warm and happy atmosphere.
Excerpts from last inspection report
We saw where people’s behaviour was having a negative impact on others staff intervened promptly and used distraction techniques calmly and sensitively.
Excerpts from last inspection report
People told us they were happy with the range of activities available to them and said these included bowling, painting, arts and crafts, baking, support in using the kitchen, shopping, going out to concerts and the theatre. One person told us about a rock concert they had been to
Excerpts from last inspection report
People told us they were happy with the range of activities available to them and said these included bowling, painting, arts and crafts, baking, support in using the kitchen, shopping, going out to concerts and the theatre. One person told us about a rock concert they had been to and another person had been out of the home all day pursuing their own interests. One person said, “I get a choice of what I want to do each day.” Another person told us, “I go to shows and activities.”
Excerpts from last inspection report

Twenty Four Hour Care

Thomas Owen House is a specialist nursing care home and provides 24 hour nursing care, often on a 1:1 basis.

We aim to provide a full range of social, physical and psychological care and support for people who have long term mental health problems, cognitive impairment, brain injury as a result of long term alcohol dependence, Korsakoff's syndrome, trauma or other pathology and who may present behaviour that is challenging to both themselves and their carers.

The service is specifically for those people whose behaviour presents a challenge to themselves or others; we often work with people who have experienced multiple breakdowns of previous placements. In many of these placements a level of aggression and severe anxiety has brought about the breakdown. Our model of care is based on a high staff ratio that accepts and reassures our service users. We have had only three placement breakdowns in 20 years.

In partnership with each resident, their families and any health professionals, we will develop a personalised care, treatment and daily living support plan which will effectively provide care, support and structure based on individual needs.

This will enable us meet all our service users' needs and ensure they maintain their independence, and right to choice and dignity.

Our highly trained care team are on hand to deliver the care that our residents need, from helping them to enjoy activities, to providing full support with any personal care needs.

Our building has been specially adapted and extended to enable people with physical disabilities to live with as much independence as possible. This includes features such as, passenger lifts, chair lifts and specially designed baths and showers.

We implement a policy and philosophy of limited or no use of sedation; instead we use our nursing skills of flexibility, acceptance, persuasion and kindness.

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