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People told us they were involved in decisions about their care and felt their views were listened to. Staff engaged with people at every opportunity and we observed people were comfortable and relaxed around staff.
Excerpts from last inspection report
People told us they felt safe. Risks were managed well which meant people were kept safe without their freedom being restricted.
Excerpts from last inspection report
The service was effective. Staff were inducted, trained and supported to ensure they had the skills and knowledge to meet people’s needs.
Excerpts from last inspection report
People told us they felt safe in the home. One person said, “I like it here and I feel safe.” Another person told us staff were very good
Excerpts from last inspection report
We saw staff were available and responsive to people’s needs and care provided was unhurried. Staff we spoke with felt staffing levels were sufficient to provide the care people needed.
Excerpts from last inspection report
People we spoke with told us the food was good and said there was lots of choice.
Excerpts from last inspection report
At this inspection people we spoke with told us their views were listened to and they were involved in decisions about their care and their care plans. One person said about the staff, “They treat me with kindness and compassion.” Another person said, “Staff are nice.”
Excerpts from last inspection report
We saw staff spent time with people and tailored the care and support to meet people’s individual needs. People were relaxed and smiling and there was humour in many of the conversations they had with staff and each other, which created a warm and happy atmosphere.
Excerpts from last inspection report
We saw where people’s behaviour was having a negative impact on others staff intervened promptly and used distraction techniques calmly and sensitively.
Excerpts from last inspection report
People told us they were happy with the range of activities available to them and said these included bowling, painting, arts and crafts, baking, support in using the kitchen, shopping, going out to concerts and the theatre. One person told us about a rock concert they had been to
Excerpts from last inspection report
People told us they were happy with the range of activities available to them and said these included bowling, painting, arts and crafts, baking, support in using the kitchen, shopping, going out to concerts and the theatre. One person told us about a rock concert they had been to and another person had been out of the home all day pursuing their own interests. One person said, “I get a choice of what I want to do each day.” Another person told us, “I go to shows and activities.”
Excerpts from last inspection report

The Staff Team

When choosing a care home you are also choosing a group of people- the care staff. They are equally as important to us are they will be to you.

At Thomas Owen House, we are extremely proud of our stable staff team who are led by Registered Manager Ian Williams. He has many years of experience of working with people with mental health problems, and is passionate about people living their lives to the full.

He is ably supported by a highly capable and committed team, many of whom have spent several years working together. We are proud of our record of low staff turnover, usually only one or two new staff members join our team each year, and we very rarely use agency staff.

We have a highly skilled team of nurses led by Rogelio Agagon who is a dual qualified nurse with 15 years clinical experience. Our motivated and committed team of support workers have extensive experience of this client group and are especially skilled in supporting our residents, both with their physical and psychological needs. We operate a keyworker system, meaning our staff get to know our residents extremely well. The therapeutic relationships we build are key to our success.

We also have a dedicated team of activity workers who provide residents with many opportunities to live fulfilling lives. As well as fun trips out in our own adapted minibus, they also work with residents to provide meaningful activities. A good example of this is a recent scheme where residents volunteer at a local charity, improving their sense of self worth and the charity gets several willing pairs of hands.

We are committed to a modern approach to mental health care provision and our staff are trained in different methods, such as brief solution focused therapy and ‘hearing voices’.

Being looked after by someone you know, and who knows you is really important at Thomas Owen House. Our staff work with our residents to enable them to achieve the highest quality of life possible by developing their self esteem and self worth.

All our support workers have an NVQ care level 2 qualification and most are qualified to NVQ level 3.

We also have our own maintenance team at the home to help with all things from putting up your pictures to gritting paths in winter.

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